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Medical Migration Privacy Policy
 

Last updated: 05 November 2025
Agency name: Medical Migration Pty Ltd
Registered Migration Agent: Kellee Lloyd MARN 1678793

 

 

Your privacy is important to us

We respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, use and store your information, and what your rights are.

 

We follow the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Migration Agents Code of Conduct 2022.

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What information we collect

To help you with migration or visa matters, we may need to collect personal and sensitive information such as:

  • Your name, date of birth, and contact details

  • Passport, visa and citizenship details Work, study and travel history Financial or health details (if relevant to your visa)

  • Family and relationship details

  • Identification documents and supporting evidence

 

We usually collect this information directly from you, but sometimes it may come from third parties such as your employer, education provider, or government departments—with your consent.

 

How we use your information

We use your personal information so we can:

Provide you with migration advice and assistance

Prepare and lodge visa or citizenship applications

Communicate with the Department of Home Affairs or other authorities on your behalf

Keep in touch with you about your case

Meet our legal and professional obligations as a registered migration agent

We will only use your information for these purposes or for something directly related that you would reasonably expect.

 

Who we may share it with

We may need to share your information with:

  • The Department of Home Affairs or Administrative Review Tribunal (ART)

  • Your nominator, sponsor, or employer (with your permission)

  • Other professionals helping with your case (such as recruitment consultants, accountants or lawyers)

  • Service providers who assist us with office or IT functions

  • Government agencies or regulators if required by law

 

We will not send your information overseas or share it with anyone else unless it is necessary for your visa matter and you have agreed.

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How we keep your information safe

Your information is stored securely in electronic and/or paper form. We take reasonable steps to keep it safe from loss, misuse, or unauthorised access.

Our security measures include password protection, secure storage systems, restricted access, and data backups.

We are required under the Migration Agents Code of Conduct to keep client records for at least 7 years, after which they are safely destroyed.

 

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time.

 

Please contact us at:


Email: kellee@medical-migration.com.au
Postal address: PO Box 511, Aspley Qld 4034

 

We’ll respond to your request as soon as possible. If we can’t give you access, we’ll explain why.

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Questions or complaints

If you have any questions or concerns about how your personal information has been handled, please contact us and we’ll do our best to resolve it quickly.

If you’re not satisfied, you can contact:
 

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

 

If your concern relates to professional conduct, you can also contact:
 

Migration Agents Registration Authority (MARA)

Website: https://www.mara.gov.au

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Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website or by request.

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Reference documents

Privacy Act 1988 (Cth)

Australian Privacy Principles (APPs)

Migration Agents Code of Conduct 2022

Consumer Guide – MARA

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