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Medical Migration Privacy Policy

 

Last updated: 26 June 2026
Agency name: Medical Migration Pty Ltd
Registered Migration Agent: Kellee Lloyd MARN 1678793

 

 

Your privacy is important to us

We respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, use and store your information, and what your rights are.

 

We follow the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Migration Agents Code of Conduct 2022.

 

 

What information we collect

To help you with migration or visa matters, we may need to collect personal and sensitive information such as:

  • Your name, date of birth, and contact details

  • Passport, visa and citizenship details Work, study and travel history Financial or health details (if relevant to your visa)

  • Family and relationship details

  • Identification documents and supporting evidence

 

We usually collect this information directly from you, but sometimes it may come from third parties such as your employer, education provider, or government departments—with your consent.

 

Some information collected by us may constitute sensitive information under the Privacy Act 1988 (Cth), including health information, criminal history information and biometric information. By engaging our services and providing such information, you consent to us collecting, using and disclosing that information where reasonably necessary to provide migration services and fulfil our professional obligations.

  

How we use your information

We use your personal information so we can:

  • Provide you with migration advice and assistance

  • Prepare and lodge visa or citizenship applications

  • Communicate with the Department of Home Affairs or other authorities on your behalf

  • Keep in touch with you about your case

 

Meet our legal and professional obligations as a registered migration agent

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We will only use your information for these purposes or for something directly related that you would reasonably expect.

  

Who we may share it with

We may need to share your information with:

  • The Department of Home Affairs or Administrative Review Tribunal (ART)

  • Your nominator, sponsor, or employer (with your permission)

  • Other professionals helping with your case (such as recruitment consultants, accountants or lawyers)

  • Service providers who assist us with office or IT functions

  • Government agencies or regulators if required by law

  • Technology providers, including providers of secure document management systems, cloud storage, automation platforms, transcription services and artificial intelligence systems used to assist in delivering our services.

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We may use cloud-based technology providers and software platforms that store or process information in Australia or overseas. Where this occurs, we take reasonable steps to ensure that those providers maintain appropriate privacy, confidentiality and security safeguards. We will only disclose information overseas where reasonably necessary for the provision of our services or where required by law.

 

Use of Artificial Intelligence

We may use artificial intelligence (AI) and automated software tools to assist with document review, drafting, summarisation, translation, transcription, information extraction and administrative functions.

 

Where these tools process personal information, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.

 

We remain responsible for all migration advice and services provided to clients and do not rely solely on automated systems when delivering professional services.

 

We do not intentionally use client information to train publicly available artificial intelligence models without consent.

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How we keep your information safe

Your information is stored securely in electronic and/or paper form. We take reasonable steps to keep it safe from loss, misuse, or unauthorised access.

Our security measures include password protection, secure storage systems, restricted access, and data backups.

We are required under the Migration Agents Code of Conduct to keep client records for at least 7 years, after which they are safely destroyed.

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Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time.
Please contact us at:


Email: kellee@medical-migration.com.au
Postal address: PO Box 511, Aspley Qld 4034

 

We’ll respond to your request as soon as possible. If we can’t give you access, we’ll explain why.

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Questions or complaints

If you have any questions or concerns about how your personal information has been handled, please contact us and we’ll do our best to resolve it quickly.

If you’re not satisfied, you can contact:
 

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

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If your concern relates to professional conduct, you can also contact:
 

Office of the Migration Agents Registration Authority (OMARA)

Website: https://www.mara.gov.au

 

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website or by request.

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Reference documents

Privacy Act 1988 (Cth)

Australian Privacy Principles (APPs)

Migration Agents Code of Conduct 2021

Consumer Guide – OMARA

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